Policies & Practices

Policies & Practices

Here you can find a complete list of The Hard Drive’s in-store, and online store operating policies, and practices.

Online Store Policies

Mobile Gadget Repair Policies

There are NO REFUNDS for repair services except in a special situation where a guarantee was stated verbally to the customer.  If a repair is performed only to find other issues not previously testable before repair the customer is still responsible for paying for the originally agreed repair IN FULL before the device will be released back to them.

The Hard Drive requires a $25 deposit on gadget repairs that will be applied to the final bill after a repair is completed.  If a device is not repairable, or the customer decides they do not wish to complete the repair the deposit will be taken as a diagnosis fee.

Deposits taken for devices are NON-REFUNDABLE once the device has been taken in for repair.

Warranty

Gadget repair parts come with a 30 day warranty against defects.  Warranty covers replacement parts, and any labor costs associated with the repair.

Gadget warranties DO NOT cover devices that previously displayed any type of water damage and/or corrosion.

Gadget warranties are VOID if there are any signs of physical damage, liquid damage, abuse, misuse, modification, or servicing after repair by any company other than The Hard Drive.

If Items Are Damaged During Repair

The Hard Drive will check the functionality of all phone functions during check-in. If a device is damaged to the extent we cannot check certain functions during check-in.

The Hard Drive
is NOT responsible for parts that were unable to be tested being found defective after the repair has been performed.
In the case a part is damaged during repair, but is out of stock at the time of repair, the customer MUST return for repair within 5 business days of being notified the part is back in stock.

The Hard Drive is no longer liable for free replacement of these parts if the customer does NOT return within the 5 day window previously stated unless an extended return period was verbally established with the customer.

The Hard Drive will cover part, and labor cost for any parts damaged that were working when the device originally came in for repair.

If damage is caused during a repair which proves irreparable, The Hard Drive will replace the customer’s device with an identical or comparable device within a reasonable amount of time.

The customer will not be charged any additional fees for a device replacement, but will be required to pay in full for the originally agreed upon service. If we are unable to acquire a replacement device within a reasonable amount of time we will pay out the used market value of the device minus the original repair price.

When Parts Are Ordered

Customers who are waiting on parts must drop off their device NO LATER THAN 4PM. If a device must be dropped after 4pm the customer may be charged an after hour’s fee of $20 if we have to stay after hours to complete the repair. NO FEE will be charged as long as the device is dropped off before 4pm.

When parts must be ordered The Hard Drive will only hold parts for 14 days once the customer has been notified of their arrival unless a verbal agreement for an extended hold time has been made with the customer. NO REFUNDS will be provided after the 14 day holding period.

Abandoned Items

Devices left for more than 14 days after notification of being ready for pickup will be considered abandoned and The Hard Drive will claim ownership of the device. NO REFUNDS will be made for any parts previously paid for. This policy can change if a customer has made arrangements for an extended hold time.

Customer Personal Data

The Hard Drive is NOT liable for the data on customers devices. Customers are solely responsible for backing up any data on their device, and deleting, encrypting, or otherwise protecting data from unauthorized use. The Hard Drive is NOT responsible for data that is lost or corrupted.

Completed Repairs

After a client has been notified of completion they have 14 days to retrieve their devices unless a prior agreement has been verbally made.

 

Mobile Gadget Sale Policies

Mobile Gadget sales are FINAL.

In certain situations The Hard Drive may accept a payment plan for gadget purchases. In these cases 50% is required down with the remaining balance due within 2 weeks. There are NO REFUNDS for deposits.

The Hard Drive provides a 7 day guarantee on all gadget sales to provide the customer with time to find any defects with the gadget.
If a defect is found The Hard Drive will repair the device at no charge. If the device cannot be repaired, The Hard Drive will replace the device. If the device cannot be replaced The Hard Drive will refund in full.

Any physical damage, liquid damage, abuse, misuse, modification, or servicing by any company other The Hard Drive will VOID all warranty provided.

Mobile Gadget Unlock Policies

Unlock services may only be refunded if an unlock attempt was unsuccessful. An unlock in progress may not be refunded unless the unlock attempt exceeds 14 business days longer than originally estimated.

If a customer removes their adapter and it requires reprogramming to function again the customer must pay a $30 fee.

If a customer loses or damages their unlock adapter they will be responsible to pay full price for a replacement plus programming.

Computer Repair Policies

The Hard Drive requires a $40 deposit on every computer repair that will be applied to the final bill after a repair is completed. If a device is not repairable, or the customer decides they do not wish to complete the repair the deposit will be taken as a diagnosis fee.

Deposits taken for computers are NON-REFUNDABLE once the device has been taken in for repair.

All repairs are performed on a first come, first serve basis. The typical completion time is 4-7 days from check-in not including weekends or holidays. Special parts orders, software, and client communication delays can sometimes increase the repair completion time. Rush services are available to begin work sooner, and do not include weekends or holidays.

Rush fees:
$25 (guaranteed to start work within 24hrs)

Warranty

The Hard Drive warranties all computer hardware we replace with a 30 day warranty against failure or defects. Some hardware may include a longer manufacturer warranty that must be completed directly through the manufacturer.

Warranty DOES NOT cover water, drop, or damage from excess dust buildup. We DO NOT cover virus cleanups under any type of warranty as we are not capable of regulating the content you access.

Any physical damage, liquid damage, abuse, misuse, modification, or servicing by any company other The Hard Drive will VOID all warranty provided.

When Parts Are Ordered

Customers who are waiting on parts must drop off their device NO LATER THAN 4PM. If a device must be dropped after 4pm the customer may be charged an after hour’s fee of $15 if we have to stay after hours to complete the repair. NO FEE will be charged as long as the device is dropped off before 4pm.

When parts must be ordered The Hard Drive will only hold parts for 14 days once the customer has been notified of their arrival unless a verbal agreement for an extended hold time has been made with the customer. NO REFUNDS will be provided after the 14 day holding period.

Abandoned Items

Devices left for more than 14 days after notification of an item ready for pickup will be considered abandoned and The Hard Drive will claim ownership of the device.

NO REFUNDS will be made for any parts previously paid for. This policy can change if special arrangements were made.

Customer Personal Data

The Hard Drive is NOT responsible for clients personal data on the computer. In the case a system must be wiped we will backup, and restore personal documents, pictures, videos, and music if possible.

The Hard Drive will retain any backups made for a total of 30 days before being purged from our systems.

Completed Repairs

After a client has been notified of completion they have 14 days to retrieve their systems unless a prior agreement has been verbally made.